How One Customer Solved Their Missing Linen Problem with ImageFIRST

Posted by ImageFIRST on Dec 27, 2017 11:09:02 AM

When medical facilities partner with ImageFIRST, they always get the correct amount of robes they need for their patient volume. But when robes go missing, there isn’t enough linen for patients. This can make inventory management very difficult and time-consuming.

Recently, one of our customers, a breast center in a large New Jersey health system, realized that many of their patient robes were disappearing. One of our associates wanted to help find the robes and return them to the customer. Jay Blumenfeld, a Customer Advocate, went beyond his normal duties to track down the linen.

Comfort Care Robes

The missing linens were part of the ImageFIRST Comfort Care line, a collection of patient robes that are known for their softness, warmth, and comfort. Since these robes are so popular with patients, other departments in the health system were borrowing them without informing the breast center staff or ImageFIRST associates.

But one of the most impressive features of the robes allowed them to be retrieved quickly.

Using UHF RFID Technology to Find the Robes

Every robe has a UHF RFID chip embedded within it. These chips can be scanned with an in-field handheld garment scanner to identify clean or soiled robes and keep a detailed, accurate inventory for every customer.

To find the missing linens, Jay went down to the main health system’s soil room, a section of the building that ImageFIRST associates don’t typically visit. He used the scanner to identify which robes were Comfort Care robes and belonged to the Breast Center. Without having to root through the soiled linens, he was able to find every missing robe and return them. Problem solved!

Getting Creative to Deliver Remarkable Healthcare Linen Services

At ImageFIRST, we’re much more than a regular vendor or “the linen guys.” We act as a partner to our customers in everything we do, from providing inventory management services to delivering and laundering healthcare bed linens in Long Island, NY, and many other locations throughout the US and Puerto Rico. That’s why we go above and beyond to create remarkable experiences for our customers.

With UHF RFID technology, we can keep your linens where they belong - with you. And without the extra hassle of linen management on your hands, you’ll have more time to focus on patients.

To learn more about our Comfort Care line and other products like healthcare bed linen for your medical center in NYC (and anywhere else in the country), call 1-800-932-7472 or visit